Terms & Conditions

Effective: Jan 1, 2019

TO THE COMPLETE EXTENT IN ACCORDANCE WITH THE LAW, TRANSFECTIVE, ITS AFFILIATES, EMPLOYEES, OFFICERS, AGENTS, SUPPLIERS AND LICENSORS ARE NOT LIABLE FOR:

This Privacy Policy centers around the information we receive from you, and regarding when you use our services, products, or otherwise to interact with us (for instance, attending our events). This is unless a unique policy is displayed. We offer a wide range of products. Significantly, we refer to these products, and all other services we offer and websites as “Services” in this private policy.

In cases where we provide our Services under an agreement with an organization (for instance, your employer), such organization has control over the information submitted to and retained by the Services. For more details, kindly see our Notice to End Users below.

To create your account, the Organization Owner (your employer or tool administrator) or you must supply us with details such as name, phone number (optional), email address, password, role in the Organization (optional), time zone and other similar account details. Moreover, you or the owner of the Organization must log in with the credentials supplied (username and password) to update your account. With this, you can change the settings to which you can access. If your Organization Owner wants to invite you to a Workspace or add you to an Account, they can do this via email.

With our third-party partners, such as our analytics and advertising partners, we use tracking technologies (for example: pixels, web beacons, and device identifiers) and cookies to function properly and to identify you across more than one Services and devices.

Tool administrators or Organization Owners can decide to restrict or allow Third Party Services for their various Organization. In simple terms, Third Party Services are those software that works well and integrates with our Services. Team Members should kindly see the notices and privacy settings in these Third-Party Services in order to understand what data Transfective can have access to. When an organization enables a Third-Party Service, Transfective has the right to access and link Other Information made available to us. This will be done in terms of our agreement with the Third-Party Provider.

Note that Transfective will receive information about organizations, marketing campaigns, industries, Website visitors, and other issues related to our enterprise, from our business partners or others that we harness to make our own information more useful. This information may be collaborated with Other Information we collect. It may also include aggregate level information, including identifying which IP addresses correspond to countries or zip codes. To be specific: for instance, how well an email or online marketing campaign performed.

We accept and retain Other Information when you engage in a contest, focus group, event or activity, job application, interaction with our social media account, visit our office or when request support are sent to our Websites. Generally, no one is under any contractual obligation to give away any Customer Data or Other Information. Please note, however, that some Information will be collected automatically and, if certain Information, including an Organization setup details, is not given to us, it will be tasking for us to provide the Services.

At Transfective, our products are made for use by organizations. If you can only access the Services we offer via an organization (for instance, your employer), such organization is the sole administrator of the Services. The organization is responsible for all the Services or accounts which it controls. If this is similar to your experience, do well to direct your privacy questions to your administrator. This is because your use of the Services is determined by the organization’s policies. Transfective is not liable for the security or privacy procedures of an administrator’s organization. This may differ from this policy.

Administrators can tell you to reset the password of your account; suspend, withhold or terminate your access to the Services; manage and access information in your account; keep information stored in your account; install or uninstall third-party applications.

Often, administrators can withhold, restrict, or terminate your account access. Administrators can also alter the email address connected to your account; change or manage your information, such as your profile information; hinder your ability to restrict, edit, delete or modify or information.

Once you use an email provided by your organization (that is, work address) to use the Services, the owner of such domain name can assert some level of administrative control over your access to the Services and control your account. This happens when you do not administer the Services, or the address is given to you by your organization. You will get a notification once any of these happens.

If you're against an administrator that will have the ability to control your account or how you use the Services, ensure that you use your personal email address to register for the Services. You can also update the email that's linked to your account via the account settings on your profile if an administrator has not previously accessed your services or asserted control over your account. Please note that immediately an administrator asserts control over your use of the Services or account, you can no longer change the email address connected to your account without an approval from the administrator.

Kindly see your admin's organization policies or contact your organization if you want more information.

Customer information will be used by Transfective in compliance with Customer’s instructions. We may also consider any applicable tenets in the Services Agreement and as requirements posited by applicable law. Transfective processes customer data, but the customer is the sole controller of their data. Customer can use the Services to configure settings and assign roles, remove and give access to an organization, access, manage, remove, export, and share customer data.

Transfective also use Other Information to further the legitimate interests of the business via operation of our Services, business and Websites. To be specific we use Other Information:

• To provide, update, maintain and protect our Services, Websites and Business

This includes the use of Other Information to aid the delivery of the Services via the Services Agreement, to address service errors, solve security or other technical issues, and examine and manage trends, usage, and other activities or at the request of a Team Member.

• Under the requirements of a legal process, regulation or an applicable law.
• A means of communication to respond to your requests, questions and comments.

‍When you reach out to us, there's a likelihood that we may respond to your Other Information.

We ensure that the Services as relevant and as useful as possible for every Organizations and Team Members.

Transfective may send you technical, service-related and other administrative workflow notifications, emails messages and several other means of communications. We may contact you to brief you on new developments in our Services, and Services offerings. We will also deliver Services-related notices, including fraud and security notices. We will reach you if you ask to meet with a Transfective representative or seek a specific information. These communications are a vital part of the Services we offer. Please not that you may not opt out of our communications. Moreover, we periodically send emails regarding promo communications, new product features, and other news about the company. Because these are marketing messages, you can determine and control your ability to receive them.

Transfective may reach you for dealings such as invoicing, organization management and a host of others. We utilize organization data to manage and administer accounts and to track billing and payments.

When a data is aggregated or de-identified, it is hardly associated with an identifiable natural person. Transfective may use this information for business purposes. That being established, Information can be connected to an identified or identifiable person and is safeguarded as personal data under existing and applicable data protection law. In this Privacy Policy, this information is regarded as “Personal Data.”

Transfective will only store Customer Data with Customer's instructions. We may also do this in accordance with any applicable terms required by law and terms in the Services Agreement. Also, Transfective will retain your personal data in as much as your account is with us is still active or during a period when we have to provide you Services. If you wish to request that we terminate your account or request that we quit using your information to carry out our services, you may cancel your account by sending a termination request account to “privacy@transfective.com.” You can also do this via requesting that the owner of your Organization removes you. In this vein, we may hold and manage your data as to implement our agreement, settle disputes and comply with our legal requirements. In line with these obligations, we will work towards deleting your information as soon as we get a request. However, please note that there might be a level of latency in wiping out information from our servers. Also, our backed-up versions might remain even after deletion. We also do not erase files that you share with other users from our servers.

This part of Transfective's Terms and Conditions examines how this establishment may manage, divulge and share Information. We allow Customers opt for their policies and practices for the sharing process and the disclosure of their Information. Transfective has no control over how customers or other third parties choose to do this.

Transfective has the sole right to disclose and share Customer Data in line with the instruction of our Customers. This also includes the necessary terms that are applicable in the Customer's use of the Services, Customer Agreement, and according to applicable and standard law and legal process.

In the case where one Team Member inputs Other Information, information may be visible to other Team Members as far as they share connected or same Workspaces. For instance, each Team Member’s email address will be displayed on their Workspace profile.

Here, Transfective's Services provide numerous ways to help Team Members working in individual Workspaces to cooperate collaborate. A form of collaboration is shared channels. Other Information, including a Team Member’s profile details, may be shared. This is dependent on the practices, regulations and policies of the other Workspace(s).

There are specific groups of people who may have access to modifying and restricting access to Other Information. They include administrators, team members, owners and other Customer reps and personnel. Service possess the ability to access or change your profile details and export logs of Workspace functions.

To support our operation and analyses other information, we may need the services of individuals and third-party companies as business associates and service providers. For instance, these third-party services may provide storage and virtual computing services.

Customer can permit Team Members to activate Third Party Services. With this service, Transfective can pass on other information with the Third-Party Services. Be informed that Third Party Services are not controlled, managed or owned by Transfective. In addition, third parties have access to Other Information, which means they may or may not possess their own practices or policies for its collection. For more inquiries and further questions, kindly browse through the notices, and privacy settings in these Third-Party Services.

We may share your Other Information with our corporate partners. However, Transfective will only do this after securing your consent.

If we participate in an acquisition, a merger, dissolution, bankruptcy, reorganization, financing, sale of all or a part of Transfective’s transferred or shared. But this is relative to confidentiality arrangements.

Another instance where we may likely share or utilize aggregated Other Information is when we want to conduct business research. Moreover, we may share aggregated Other Information with partners for business purposes. We can tell a prospective customer an aggregate amount of money or time saved for let’s say an average strings management.

When we receive a request for your information, chances are we will divulge Other Information if we strongly believe that the disclosure is required by applicable regulation.

To safeguard and shield the property, rights, or safety of Transfective and other third parties, this also includes the implementation of policies or relating to the investigation and prevention of security challenges.

When Transfective secure consent, there's a likelihood that we pass on other information with third parties.

Transfective priorities data security. Also transflective tirelessly does a great deal of work to safeguard shield other Information you give away from possible misuse, possible misuse, and unauthorized disclosure. These steps do not ignore the sensitivity of the information we receive, process and retain.

To host all the information we gather, we utilize the advantages of data hosting service providers in all the regions we operate. Besides this, we make use of other effective technical measures to safeguard the data you share. Although we put out safety measures to secure your information, it is well known that no security framework is impenetrable. Because of the inherent character of the Internet, we genuinely cannot say that the information, in the process of storage on the internet or during transmission via the Internet or in our care or is completely safe from external intrusion. In a situation where you use our data center services, you are responsible for safeguarding storage. Access to all the information you insert into our Services depends on you.

The duration of how long we retain your personal information largely depends on the kind and nature of the information, described below. After a reasonable period of time, we either make your details anonymous or delete the information. In the case where this is not feasible (sometimes, the information may have been stored in the backup archives), we proceed to securely storing and isolating your information from subsequent use, until we ascertain if we can delete them.

In as much as your account remains active, we keep all your account information. We also retain your details even after you deactivate, but only for a reasonable period. We do this in case you choose to re-activate your account. Another reason why we decide to keep a reasonable measure of your information is to comply with our obligations. We also need it to sort out disputes, support business operations, develop our Services over time, and to implement our agreements. However, in the case where we keep your information to improve our Service, we wipe information that identifies you directly.

To enable users and your team to utilize the Services, we retain all content and personal information we received from you. This happens if your account is unfortunately disabled or deactivated. For instance, we constantly display some of the messages you sent to our users that received them. Moreover, we also leave the content you share on the Services.

In the case where you can access the Services we offer via an organization (that is, your employer), we ensure that we store your personal information as long as it is affirmed by the admin of your managed account. To get more details regarding this issue, revisit “Managed accounts and administrators” as seen above.

Our Services aren’t made for persons under 16 years of age. Also, we do not receive identifiable information from children under 16 on purpose. As a guardian or parent, if you discover that your child provided Transfective with Personal Information, reach us at privacy@transfective.com. On the other hand, if we find out that someone under 16 provided us with Personal Data, we will take off such information from our database.

Transfective is opened to altering its Privacy Policy periodically. This is because industry regulations, standards, and laws also change over time. In another vein, Transfective may effect changes to the running of the business, this can also cause a change to its Private Policy. To keep you informed, this page will post the latest changes, so we hope you revisit our Privacy Policy. We will specifically notify you in case of changes that may alter your privacy. Notifications will reach you through the Services or via email. Also, deactivate your account on Services if you can’t work with the changes to Policy. If you want to ask for a removal of your data under your Organization’s control, reach out to the owner.

Kindly send an email to privacy@transfective.com to reach our Data Protection Officer.

In accordance with personal information, customers residing in some countries, including those in the European Economic Area have the right to delete or correct your data, seek access to any info and request for an update. However, this right subject to exemptions provided by law. If you find yourself unable to use any of the settings and tools available, do well to contact the owner of the organization for further help and access.

Transfective’s method of processing your Personal Data is relative to the details in the General Data Protection Regulation. Moreover, Transfective deeply depends on its legitimate interests, as explained above, to carefully examine your personal data. For marketing purposes, Transfective may go through other data that makes up your Personal Data. Regardless, you have every right to object Transfective’s use of your data for this purpose

Please contact Transfective if you have any questions concerning our Privacy Policy and practices. You can contact us at privacy@transfective.com for further inquiries.