The following Terms of Service (“Terms“) control your access to and how you use Transfective's (“Transfective”, “we” or “our”) services, websites, and applications (collectively known as the “Service”). Your access to the Service depends on your compliance and acceptance of these Terms. These Terms apply to all users, visitors, and anyone who accesses the Service. Please read the following terms carefully before subscribing to the Services.
By using the Service, you become bound by these Terms. If you access the Services on behalf of an organization (employer) or entity (“Organization”), you agree to these provisions on behalf of the Organization and warrant that you have the authority to bind the Organization to these Terms. In this regard, “you” and “your” refer to both you and your Organization.
By agreeing to use our Services, you will provide Transfective with projects, information, and folders (generally called “Content”). Please note, however, that you have full ownership of your Content. Here, we don't maintain any ownership of such content. The Terms we provide do not give us rights to your intellectual property or Content except for the ones that are used to run the Services, as thoroughly explained below. These Terms allow you to grant us permission to do what you ask us to do with your Content.For instance, analyzing or hosting your Content to establish automated localization. It also includes some other choices like design, which we make to administer our Services. This includes how we back up data to keep all our customer information safe. You also grant us permission to do things that help us provide the Services we offer. This kind of permission concerns the trusted third parties we do business with to access and use the Services. For instance, Google and Amazon provide our storage space.Besides the rare exceptions in our Privacy Policy, no matter the changes in Services, we avoid sharing your Content with others except:
You, and not Transfective, are primarily responsible for your conduct, the materials of your folders and files, and your communications with others in the course of using the Services. For instance, it’s your duty to make sure that you have the permission needed to work with these Terms. Sometimes, we will choose to revisit your content for compliance purposes with our guidelines, but you agree that Transfective is under no obligation to monitor the data on the Services. Transfective is not responsible for the appropriateness, accuracy, completeness, or legality of user posts, files, and any other information you access using the Services
You cannot upload Content that:
At all times, we reserve the right, but are not obligated, to take out or refuse to share any Content on the Service, that has your stuff. Moreover, we reserve the right to read, access, preserve, and disclose any data as we believe is reasonable to
All interest, right, and title in and to the Service (not including the Content provided by users) will remain an exclusive property of our establishment and licensors. The Service is secured by trademark, copyright, and other laws of both the United States of American and foreign countries. No provision in the Terms gives you the permission to use the Transfective name or any Transfective logos, trademarks, domain names, and other unique brand features. Any suggestions, feedback, or comments, you may provide concerning Transfective, or the Service is purely voluntary, and we have the right to use such suggestions, feedback, or comments without any obligation to you or as we deem fit.
All Content contained on the Service (whether posted publicly or privately transmitted by our users), is the primary responsibility of the individual who created such Content. We do not approve, represent, support, or guarantee the wholeness, truthfulness, reliability or accuracy of any Content or communications posted through the Service. We also do not endorse opinions expressed through the services. If rely on or make use of any material or Content posted via the Service or gotten by you through the Service, you do this at your own risk. In no situation or under no circumstances is Transfective liable in any manner for any material, or any loss or damage incurred due to the use of any Content in the Service
You will agree that you are solely responsible for your access or use of the Service, for all Content you provide, and for any consequences that comes after that, including but not limited to the use of your Content by another user and third party. Here, you understand that if you do not possess the permission to submit Content to the Service. Doing that may open you to liability. Transfective will hold no responsibility or is in no way liable for the use of your Content by Transfective in line with these Terms. In addition, you warrant that you have the necessary power, rights, and authority to allow the rights granted in these terms to any Content that you give us, including the rights to upload for use in strict accordance with the already established terms and conditions
Using some of our Service requires you to download the software package of a client. Transfective therefore grants you a limited, nontransferable, nonexclusive, revocable license to use the Software, only to access and use the Services. Your agreement to use the Software is immediately revoked once you go against these Terms in a way that could risk our intellectual property rights. Therefore, we reserve all rights that are not specifically granted in these Terms. Please note that you must not decompile, or counter engineer the Software, nor assist another party to do so, nor attempt to do so. Take note that our Services can automatically update the Software on your device when a new version is readily available
We prioritize the privacy of our users. Note that we gather, use and distribute personally identifiable data and the non-personally identifiable ones as explained in our Privacy Policy. You accept that using Transfective Service, you agree to the collection of this type of information, and to have your data collected, transferred, and used, and processed anywhere in the world
Transfective respects the intellectual property of others and asks that you as a user do so too. Kindly note that we will respond to request notices of copyright infringement if they are rightly provided to us or in accordance with the law.
Although we prioritize providing Customers with excellent service, there are several things about the service we can’t promise you. For instance, THE SOFTWARE AND SERVICES ARE PROVIDED “AS IS”AT YOUR OWN RISK, WITHOUT IMPLIED WARRANTY OR ANY CONDITION. IN THIS VEIN, WE DISCLAIM WARRANTIES ASSOCIATED TO MERCHANTABILITY, FITNESS FOR NON-INFRINGEMENT OR A SPECIFIC PURPOSE.
Transfective will also have no role to play for any risk or harm that may lead to corruption of data, harm your computer system, or other risk that may occur from your access to the Services or Software.
TO THE COMPLETE EXTENT IN ACCORDANCE WITH THE LAW, TRANSFECTIVE, ITS AFFILIATES, EMPLOYEES, OFFICERS, AGENTS, SUPPLIERS AND LICENSORS ARE NOT LIABLE FOR
These Terms, license and rights and granted here and below cannot be assigned or transferred to you. However, they may be assigned by Transfective without restriction. Any attempted assignment or transfer by you will be void.
In an event where we have not been able to sort a dispute we have with you after attempting to do so, we will agree to resolve any dispute or controversy by binding arbitration through the American Arbitration Association in the city of New York, in accordance with the commercial rules. The award given by the arbitrator may include the costs of arbitration, attorneys’ fees and costs for experts and witnesses. Any judgment on the award laid down by the arbitrator may be affected in any court with competent jurisdiction. Nothing in this Section of our terms and conditions shall be seen as preventing Transfective from seeking equitable relief from the courts in order to protect our proprietary interests. Please note, however, that:
ALL CLAIMS MUST BE BROUGHT FORWARD IN THE INDIVIDUAL CAPACITY OF BOTH PARTIES’ INVOLVED, AND NOT AS A CLASS MEMBER OR PLAINTIFF IN ANY CLASS OR REPRESENTATIVE PROCEEDING. BY AGREEING TO OUR TERMS, YOU AND TRANSFECTIVE HAVE THE RIGHT TO PARTICIPATE IN CLASS ACTION OR A TRIAL BY JURY.
Effective:Jan 1, 2019
TO THE COMPLETE EXTENT IN ACCORDANCE WITH THE LAW, TRANSFECTIVE, ITS AFFILIATES, EMPLOYEES, OFFICERS, AGENTS, SUPPLIERS AND LICENSORS ARE NOT LIABLE FOR:
This Privacy Policy centers around the information we receive from you, and regarding when you use our services, products, or otherwise to interact with us (for instance, attending our events). This is unless a unique policy is displayed. We offer a wide range of products. Significantly, we refer to these products, and all other services we offer and websites as “Services” in this private policy.
In cases where we provide our Services under an agreement with an organization (for instance, your employer), such organization has control over the information submitted to and retained by the Services. For more details, kindly see our Notice to End Users below.
To create your account, the Organization Owner (your employer or tool administrator) or you must supply us with details such as name, phone number (optional), email address, password, role in the Organization (optional), time zone and other similar account details. Moreover, you or the owner of the Organization must log in with the credentials supplied (username and password) to update your account. With this, you can change the settings to which you can access. If your Organization Owner wants to invite you to a Workspace or add you to an Account, they can do this via email.
With our third-party partners, such as our analytics and advertising partners, we use tracking technologies (for example: pixels, web beacons, and device identifiers) and cookies to function properly and to identify you across more than one Services and devices.
Tool administrators or Organization Owners can decide to restrict or allow Third Party Services for their various Organization. In simple terms, Third Party Services are those software that works well and integrates with our Services. Team Members should kindly see the notices and privacy settings in these Third-Party Services in order to understand what data Transfective can have access to. When an organization enables a Third-Party Service, Transfective has the right to access and link Other Information made available to us. This will be done in terms of our agreement with the Third-Party Provider.
We accept and retain Other Information when you engage in a contest, focus group, event or activity, job application, interaction with our social media account, visit our office or when request support are sent to our Websites. Generally, no one is under any contractual obligation to give away any Customer Data or Other Information. Please note, however, that some Information will be collected automatically and, if certain Information, including an Organization setup details, is not given to us, it will be tasking for us to provide the Services.
At Transfective, our products are made for use by organizations. If you can only access the Services we offer via an organization (for instance, your employer), such organization is the sole administrator of the Services. The organization is responsible for all the Services or accounts which it controls. If this is similar to your experience, do well to direct your privacy questions to your administrator. This is because your use of the Services is determined by the organization’s policies. Transfective is not liable for the security or privacy procedures of an administrator’s organization. This may differ from this policy.
Administrators can tell you to reset the password of your account; suspend, withhold or terminate your access to the Services; manage and access information in your account; keep information stored in your account; install or uninstall third-party applications.
Often, administrators can withhold, restrict, or terminate your account access. Administrators can also alter the email address connected to your account; change or manage your information, such as your profile information; hinder your ability to restrict, edit, delete or modify or information
Once you use an email provided by your organization (that is, work address) to use the Services, the owner of such domain name can assert some level of administrative control over your access to the Services and control your account. This happens when you do not administer the Services, or the address is given to you by your organization. You will get a notification once any of these happens.
If you're against an administrator that will have the ability to control your account or how you use the Services, ensure that you use your personal email address to register for the Services. You can also update the email that's linked to your account via the account settings on your profile if an administrator has not previously accessed your services or asserted control over your account. Please note that immediately an administrator asserts control over your use of the Services or account, you can no longer change the email address connected to your account without an approval from the administrator.
Kindly see your admin's organization policies or contact your organization if you want more information.
Customer information will be used by Transfective in compliance with Customer’s instructions. We may also consider any applicable tenets in the Services Agreement and as requirements posited by applicable law. Transfective processes customer data, but the customer is the sole controller of their data. Customer can use the Services to configure settings and assign roles, remove and give access to an organization, access, manage, remove, export, and share customer data.
Transfective also use Other Information to further the legitimate interests of the business via operation of our Services, business and Websites. To be specific we use Other Information:
We ensure that the Services are as relevant and useful as possible for every Organization and Team Member.
Transfective may send you technical, service-related, and other administrative workflow notifications, email messages, and other forms of communication. These may include updates on service developments, security notices, and responses to specific information requests. These communications are integral to our service, and you may not opt out of them. However, you can control whether you receive marketing messages regarding new product features and promotional offers.
Transfective may contact you for invoicing, account management, and related administrative tasks. We use organization data to manage accounts, track billing, and process payments.
Aggregated or de-identified data is not associated with an identifiable person and may be used for business purposes. However, any data linked to an identifiable individual is protected as personal data under applicable laws.
Transfective retains customer data as per customer instructions, legal requirements, and service agreements. Personal data is stored while accounts are active or as required for service provisions. Users may request account termination and data deletion, subject to legal and operational constraints.
Transfective allows customers to determine their policies regarding information sharing. We disclose data in compliance with customer instructions, legal obligations, and industry standards.
Transfective prioritizes data security and takes significant steps to prevent unauthorized access, misuse, and loss of data. However, no online security framework is completely impenetrable.
Transfective's services are not intended for individuals under 16 years of age. If we become aware of personal data collected from a child under 16, we will promptly delete it.
Transfective may update its Privacy Policy periodically due to changes in industry regulations and business practices. Users will be notified of significant changes.
For inquiries regarding our Privacy Policy and practices, you can contact Transfective at privacy@transfective.com.